At Chalet View Lodge, we strive to ensure a seamless and welcoming experience for all our guests, even when reservation details are not readily available. If you are unable to find your reservation information, please respond to this message to assist us in retrieving your booking efficiently:
Provide Essential Reservation Details:
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- Last Name on Reservation: Ensure to provide the last name of the individual under whom the reservation was made.
- Arrival Date: Specify the exact date of your scheduled arrival.
- Length of Stay: Indicate the total number of nights you have planned for your stay.
Verification of Contact Information:
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- Email Address: Please provide the email address used to make the reservation. This will help us to swiftly locate your booking and confirm your details.
- Mobile Phone Number: Confirm the mobile phone number linked to the reservation. This ensures that we can reach you directly for any immediate updates or communication regarding your stay.
Assistance at Reception:
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- Upon providing the above information, our front desk staff will retrieve your reservation details and confirm your booking promptly.
- In case further verification is required, a valid ID may be requested to match the reservation details securely.
Future Communications:
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- To ensure seamless future communications, please verify or update your contact details during check-in. This includes confirming your preferred email and phone number for any updates or promotions related to your stay.
By following these steps, we can assure a quick resolution to any reservation queries and a smooth start to your experience with us. Thank you for your cooperation and understanding.